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Description


This article describes how to republish a retired knowledge article.

Procedure


Create a UI action with condition current.workflow_state=='retired', which will show the UI Action only on retired knowledge articles.

Set up the UI action as follows:
Table: kb_knowledge
Active: true
Show Insert: true
Show update: true
Form button: true

Condition: current.workflow_state=='retired' 

Script:

if(current.valid_to <= gs.nowDateTime()){ 
gs.addInfoMessage('Invalid date.Please enter future date'); 
current.setAbortAction(true); 

else 

current.workflow_state = 'published'; 
current.update(); 

action.setRedirectURL(current); 

The following screenshot shows the UI Action setup.

 

 

For Additional Information


The UI action script was found in the Community at https://community.servicenow.com/community?id=community_question&sys_id=7cef47a5dbdcdbc01dcaf3231f9619bc

Article Information

Last Updated:2018-07-04 00:15:14
Published:2018-07-03