Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Vertical scrollbar missing in UI16 application filter navigator - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Vertical scrollbar missing in UI16 application filter navigator
KB0685074

Vertical scrollbar missing in UI16 application filter navigator


1043 Views Last updated : Aug 24, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

Vertical scrollbar missing in the UI16 application filter navigator due to which users can't scroll down to browse through other application modules unless you filter them with certain keywords. The issue is not reproducible in UI15.

Cause

The page header section can contain HTML tags and text contents that handle the instance page header section display. Going beyond the defined limit breaks the user interface which in this case is the vertical scrollbar in the application navigator.

Resolution

  1. Go to System Properties > Basic Configuration UI16.
  2. You will see the "Page Header Caption" field having certain values.
  3. Make sure it's within 150 character limit. Incomplete nested tags or going beyond the character limit breaks it.

System property name: glide.product.description

Related Links

  • Examples of how to modify the banner

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.