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Vertical scrollbar missing in UI16 application filter navigator | Solution

 

Symptoms


Vertical scrollbar missing in UI16 application filter navigator due to which users can't scroll down to browse through other application modules unless you filter them with certain keywords. Issue is not reproducible in UI15.

Release


Any.

Cause


The page header section can contain HTML tags and text contents that handle the instance page header section display. Going beyond the defined limit breaks the user interface which in this case is the vertical scrollbar in the application navigator.

Resolution


  1. Go to System Properties > Basic Configuration UI16.
  2. You will see "Page Header Caption" field having certain values.
  3. Make sure it's within 150 character limit. Incomplete nested tags or going beyond the character limit breaks it.

System property name: glide.product.description

Additional Information


Examples of how to modify the banner: https://docs.servicenow.com/bundle/kingston-platform-user-interface/page/administer/navigation-and-ui/concept/c_ExamplesOfHowToModifyTheBanner.html

Article Information

Last Updated:2018-04-25 20:39:43
Published:2018-04-23