Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
When editing a project task in planning console the related list "New" and "Edit" UI actions along with the gear icon in the related list would not work - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • When editing a project task in planning console the related list "New" and "Edit" UI actions along with the gear icon in the related list would not work
KB0685029

When editing a project task in planning console the related list "New" and "Edit" UI actions along with the gear icon in the related list would not work


428 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When editing a project task in planning console the related list "New" and "Edit" UI actions along with the gear icon in the related list would not work

Cause

Custom Global UI Scripts were found causing this issue. The Uncaught TypeError is shown in the JavaScript console below:

  


Resolution

- Search for the string top.$j possibly used in several global UI scripts. 

- Hide Notifications under System Settings and Global Search Expanded were the found UI Scripts are causing the issue.

- Deactivate the found UI Scripts one by one until the issue does not occur anymore.




The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.