Having the requirement to generate a link to utilize connect chat for a record without having to follow it first (using Follow button functionality in the record's header)
All releases that use Connect Chat
The Follow functionality is controlled through backend code.
Users can consider using Connect Support instead where users can click on a fixed link to chat and then a record can be created from it after.
That URL would be something like this:
(sys_id of chat queue can be found from chat_queue table).