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Symptoms


Variables of type reference within the variable editor do not have the option to go to the referenced record when the info icon is hover over or clicked.

Release


All releases

Cause


System property glide.sc.variable.reference.clickthrough is set to false by default.

Resolution


Set the system property glide.sc.variable.reference.clickthrough to true

Additional Information


This property details along with other service catalog properties can be found at https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-management/reference/r_ServiceCatalogProperties.html

Article Information

Last Updated:2018-04-23 20:10:28
Published:2018-04-24