ServicePortal: Unable to submit the order for a catalog item whose mandatory values are marked as non mandatory using an onLoad UI Policy

Steps to Reproduce

  1. Create a catalog item
  2. Create a single line variable with mandatory condition enabled
  3. Create an onLoad UI policy which marks the mandatory single line variable as non mandatory
  4. Save the changes and launch the item in SP
  5. Place the order by clicking on OrderNow button

    The request is not submitted and throwing 404 bad request.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix to this issue.

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Related Problem: PRB1248440

Seen In

Jakarta Patch 8b
Kingston Patch 3
Kingston Patch 4 Hot Fix 1
Kingston Patch 5

Fixed In

Kingston Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-03-26 07:40:04