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Description

Unable to add an Asset CI Install status mapping with existing Asset State and Asset Substate, or CI Status.

Steps to Reproduce

  1. Go to Asset CI Install Status Mapping.

  2. Click New and enter the following details:

    Asset State: In Stock, Substate: "Pending Data Clearance"
    Configuration State: In Stock 
    Sync Direction: "Asset to configuration item" 

  3. Click on Save or Submit.

    The following error occurs:

    Mapping for Configuration item status already exists.
    Error Message Invalid insert 

 

Workaround

  1. Log in as system administrator.

  2. Disable the "*Restrict duplicate Business Rules" on the Asset CI Install Status Mapping table.

  3. Add required and valid state mappings.

  4. Once done, enable those business rules again. 

 


Related Problem: PRB888774

Seen In

Kingston

Associated Community Threads

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Article Information

Last Updated:2018-07-23 03:41:21
Published:2018-07-23