Notifications

307 views

Description

Unable to add an Asset CI Install status mapping with existing Asset State and Asset Substate, or CI Status.

Steps to Reproduce

  1. Go to Asset CI Install Status Mapping.

  2. Click New and enter the following details:

    Asset State: In Stock, Substate: "Pending Data Clearance"
    Configuration State: In Stock 
    Sync Direction: "Asset to configuration item" 

  3. Click on Save or Submit.

    The following error occurs:

    Mapping for Configuration item status already exists.
    Error Message Invalid insert 

 

Workaround

  1. Log in as system administrator.

  2. Disable the "*Restrict duplicate Business Rules" on the Asset CI Install Status Mapping table.

  3. Add required and valid state mappings.

  4. Once done, enable those business rules again. 

 


Related Problem: PRB888774

Seen In

Kingston

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-07-23 03:41:21
Published:2018-07-23