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How to display username on "created by" field - Support and Troubleshooting
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  • How to display username on "created by" field
KB0684481

How to display username on "created by" field


3374 Views Last updated : Jan 3, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

How to display username on "created by" field



Description


How to display username on "created by" field

Procedure


Some fields in ServiceNow Platform are non-editable say sys_created_by(Created by) and sys_updated_by(Updated by), these are read-only

 

Reason:

  • These are called Global default fields.
  • The display field on a table is used for reference fields when showing a referenced record, where the sys_updated_by and sys_created_by are String fields, and not reference fields.
  • These field values are an audit information, should hold a user's unique value, like the username.

 

Applicable Versions


All Versions

Additional Information


In turn, a new field can be created to display the username or display name.

https://docs.servicenow.com/csh?topicname=c_DisplayValues.html&version=latest

 

 

 

 


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