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Where are your favorites stored? - Support and Troubleshooting
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KB0684479

Where are your favorites stored?


7339 Views Last updated : Jul 22, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Favorites (also known as Bookmarks) are a collection of direct links to a frequently used page or site.  Adding a link as a favorite provides a user quick access to links such as knowledge articles, incidents, catalog items, modules, etc.

The favorites are stored in the Bookmark (sys_ui_bookmark) table.

Procedure

1) On the Navigator, go to System Definition -> Bookmarks.

This will display a list of favorites for all users.

(*Note:  The Bookmarks list is only accessible by users with the admin role.)


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