29 views

Symptoms


When an anonymous user in Service Portal and getting the following error messages "You are unable to view this content due to security constraints” while using an exact case number for the field "Case No. (If you have an existing case number to reference, please enter it here.)". Please see the below example

 

Release


ALL

Cause


ACL restriction

Resolution


The reason you are facing this issue is because the case table is not public. To resolve the error message please add the following ACLs

  1. Table level Read access

    Type: Record
    Operation: Read
    Active: True
    Name: “case[sn_customerservice_case],None”
    Role: Public 

  2. Field level Read access

    Type: Record
    Operation: Read
    Active: True
    Name: “case[sn_customerservice_case],*”

    Role: Public 

Additional Information


ACL rule types

Article Information

Last Updated:2018-04-18 13:51:07
Published:2018-04-13