40 views

Description

The reference field popup on the OOB Self Service page (Catalog Items icons) shows an Open Record link which, when clicked, shows the record producer (or base record) and not the expected target page.

Steps to Reproduce

 

  1. As the ITIL user, log in and select Self Service as the homepage.

  2. In the OOB Catalog Widget labeled "Can We Help You?", mouse over the icon next to New Hire.

  3. Click the Open Record button.

    The resulting page is the Catalog Item base record rather than the New Hire page.

 

 

Workaround

Hide the Open Record button from non-admin users by adding the following lines to the UI macro sc_catalog_homepage_item (345c23800a0a0aa7007d46e66544d541) after line 2:

<j:if test="${!gs.hasRole('admin')}">
   <style> div.sc_popup_header a { display:none !important; } <style>
</j:if>

 


Related Problem: PRB1267089

Seen In

There is no data to report.

Intended Fix Version

London

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-04-26 08:54:26
Published:2018-04-19