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Symptoms


Creating a task from a Guided VTB (Visual Task board) on the task table does not work for non-admin users.

Release


All supported

 

Cause


Out of Box the task table does not contain the default security rules (Read, Write, Create), only admin have access to it.

Resolution


Create default security rules (Read, Write, Create) on the task table. Add the role the needs access to that task table on the ACls.

Additional Information


https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/contextual-security/concept/access-control-rules.html

 

Note: It is not best practice to create tasks directly on the task table. Instead, tasks are created on task child tables.

https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/task-table/task/t_CreateATask.html

Article Information

Last Updated:2018-04-16 05:34:51
Published:2018-04-12