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Description

UI Policy incorrectly run on wish list view of a service catalog item in Service Portal

Steps to Reproduce

  1. Go to the sc_catalog list.

  2. Select a service catalog record and check Enable Wish List.

  3. Add a string variable to the Apple iPad 3 catalog item. Create a UI Policy that sets the variable to read-only.
  4. Modify the UI Policy as follows:

    • Uncheck (false) Applies on Catalog Item view.
    • Check (true) Applies on Catalog Tasks
    • Check (true) Applies on Requested Items.
  5. In the Service Portal, go to the Apple iPad 3 Catalog Item.

    Note that the string variable is not read only, which means the UI policy should not run.

  6. Add the item to your wish list and view the item in the wish list.

    The string variable should NOT be read-only but it is. The UI policy should not run in this view.

 

Workaround

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Related Problem: PRB1269958

Seen In

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Associated Community Threads

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Article Information

Last Updated:2018-04-15 03:36:14
Published:2018-04-15