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Description

Catalog item fields are not getting translated in the service portal widget SC Catalog Item caused by the wrong language in System Localization

Steps to Reproduce

  1. Login in an OOB Kingston patch 2
  2. Translate an instance or activate a language plugin:
    https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/localization/concept/c_TranslateAnInstance.html
  3. Select a different instance default language which is not present among the available listed languages
  4. Create a record producer in English setting name and shot_description
  5. Change the language, i.e. Danish, and modify the name and short_description of the item
  6. Open the record producer/catalog item through Service Portal and it shows the name and short_description in English

Workaround

The workaround for this problem is:

  1. Change the system's default language to en from System Localization. It must be different from the local language
  2. Restart the instance
  3. Change the property back to its original value

To avoid this problem before upgrading to Kingston:

  1. Change the system's default language to en from System Localization. It must be different from the local language
  2. Upgrade the instance 
  3. Change the property back to its original value

Related Problem: PRB1260573

Seen In

There is no data to report.

Intended Fix Version

London

Fixed In

Kingston Patch 5

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-05-02 12:40:31
Published:2018-04-27