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Description

Catalog item fields are not getting translated in the service portal widget SC Catalog Item caused by the wrong language in System Localization

Steps to Reproduce

  1. Login in an OOB Kingston patch 2
  2. Translate an instance or activate a language plugin:
    https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/localization/concept/c_TranslateAnInstance.html
  3. Select a different instance default language which is not present among the available listed languages
  4. Create a record producer in English setting name and short_description (Short Description)
  5. Change the language, i.e. Danish, and modify the name and short_description of the item
  6. Open the record producer/catalog item through Service Portal and it shows the name and short_description in English

Workaround

The workaround for this problem after it has been reported is:

  1. Change the system's default language to en in System Localization. This would be 'glide.sys.language' (Description: 'Default language for the system (two character values)') system property below. Most likely, it may be set to the local language instead of en
    >>>>> https://instancename.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=35f66ba07f00000101c1e333e192f260
  2. Restart the instance
  3. Change the property back to its original value

To avoid this problem before upgrading to Kingston:

  1. Change the system's default language to en in System Localization. This would b'glide.sys.language' (Description: 'Default language for the system (two character values)') System Property below. Most likely, it may be set to the local language instead of en
    >>>>> https://instancename.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=35f66ba07f00000101c1e333e192f260
  2. Upgrade the instance 
  3. Change the property back to its original value

Related Problem: PRB1260573

Seen In

There is no data to report.

Fixed In

Kingston Patch 5
London

Associated Community Threads

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Article Information

Last Updated:2018-08-03 10:47:40
Published:2018-08-03