Notifications

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Description

Symptoms


The following dictionary records are missing from change_task and change_request after upgrading to Kingston:

  • change_task_type Type
  • close_code Close code
  • on_hold On hold
  • on_hold_reason On hold reason
  • planned_end_date Planned end date
  • planned_start_date Planned start date

Release


Jakarta, Kingston

Environment


All

Cause


Missing dictionary records come from the plugin Change Management Best Practice - Jakarta.

The Change Management Best Practice – Jakarta (com.snc.best_practice.change.jakarta) plugin is activated by default for new customers. Customers who upgrade from a previous release must Request a plugin.

Resolution


Customers should request to activate the Change Management Best Practice – Jakarta (com.snc.best_practice.change.jakarta) plugin.

Additional Information


https://docs.servicenow.com/bundle/jakarta-release-notes/page/administer/plugins/reference/r-jakarta-plugin-changes.html

Article Information

Last Updated:2019-08-26 17:36:09
Published:2018-04-12