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Service Catalog: Mandatory attribute on a Label variable of Checkboxes does not get enforced and no */asterisk indicating label is mandatory is displayed - Support and Troubleshooting
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  • Service Catalog: Mandatory attribute on a Label variable of Checkboxes does not get enforced and no */asterisk indicating label is mandatory is displayed
KB0683902

Service Catalog: Mandatory attribute on a Label variable of Checkboxes does not get enforced and no */asterisk indicating label is mandatory is displayed


7004 Views Last updated : Jun 6, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

Mandatory attribute on a Label variable associated with Checkboxes does not get enforced and no */asterisk is displayed indicating that the label is mandatory 

Cause

This is expected behavior and ServiceNow team has explicitly stated that the functionality was actually NOT working correctly in previous releases such as Helsinki where the Label variable was showing with an asterisk to indicate mandatory. The fact that red * was shown in Helsinki for Label variables was a wrong behavior, and it never supported a true mandatory check

Resolution

To make checkbox mandatory, instead of setting the label variable associated with the checkbox as mandatory, set any of the checkboxes as mandatory by setting the checkbox variable as mandatory or using catalog UI Policy. For more information please see the doc link under Additional Information.
 
The workaround here would be to set one of the checkbox variables as mandatory and this should make all the checkboxes mandatory. 
 
After setting the first checkbox variable to mandatory, the system will display the mandatory asterisk as well as enforce mandatory in Service Catalog

Related Links

Read about Service catalog UI policy and Types of service catalog variables: Check Box


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