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Symptoms


There is a difference between accessing approvals on a iPhone and Android phone. On the mobile app, a user opens up My Approvals and on the first screen they are able to access the approve or reject buttons. However on an iPhone, the user has to drill three screens further to access the approve and reject buttons.

Release


Latest version of ServiceNow mobile app:

  • iOS release v6.0.1
  • Android v4.1

Resolution


Android and iOS mobile apps operate with a few minor differences to make the experiences unique to each platform. Any differences between the two platforms are designed to make the app accessible to a user on either device.

Android

 

iPhone OS

  1. Start the My Approvals module on your iOS device.

  2. Swipe right to left on a record.

 

Article Information

Last Updated:2018-04-16 12:20:28
Published:2018-04-15