Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Choices in other languages will not be touched by the update set if no such language choice in the payload - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Choices in other languages will not be touched by the update set if no such language choice in the payload
KB0683826

Choices in other languages will not be touched by the update set if no such language choice in the payload


652 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Overview


When applying the update set which contains the update about choices, choices from other languages won't be touched if there is no such language choice in the update set payload
 

Subject


It is by design that choices from other languages will not be touched if there is no such language choice in the update set payload, otherwise, it might cause the choices from other languages being removed over upgrade
 

Example


Create an update set to capture the deletion of the choices as the following screenshot. 
 
 
 
All other English choices were removed and two of them as recorded in the update set left. However all choices in other languages still exist.

Reason


There are only en language choices that are recorded in the payload. Therefore when the update set is applied, choices from the other languages are not touched. 

 

Solution


Regarding deletion operation, mark the inactive field of all the choices that should be deleted to true, and make sure the update set captures the changes and then apply it on the target instance. Essentially, in the update set, keep at least one choice for each language, if you do not want the choice to be displayed on UI, just mark that choice as inactive=true, in order for the change on that language to be applied when the update set is committed. 
 
Regarding other operations, make sure to update at least one choice from each language

 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • Screen Shot 2018-03-27 at 3.00.48 PM.png

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.