How to add a Connect Chat queue to a Service Portal header

Description

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This article describes how to associate a Connect Support Chat Queue to a Service Portal. 

Procedure

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1. Navigate to Service Portal > Portals.

2. Select the portal record.

3. Right-click the form header and choose Configure > Form Layout.

4. Add the Chat Queue field to the selected fields and save.

5. Set the queue you want and save the form.

Applicable Versions

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ALL

Additional Information

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This value from the Chat Queue field is used in the OOB portal header to create the link. If you need to copy the behavior into a custom portal, use the OOB portal header as a reference.