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Description

Download template is not working in HR to create a bulk case for users with the sn_hr_core.case_writer or sn_hr_core.admin roles.

Steps to Reproduce

 

  1. Create a user with the sn_hr_core.case_writer or sn_hr_core.admin roles.

  2. Impersonate that user.

  3. Navigate to HR Case Management > Create Bulk Cases.

    When you choose the option as user_name template or email template and click Download template, the file cannot be downloaded. It shows a blank screen.

Workaround

Add the document_management_admin role to the users with the sn_hr_core.case_writer or sn_hr_core.admin roles.


Related Problem: PRB832069

Seen In

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Intended Fix Version

London

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Associated Community Threads

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Article Information

Last Updated:2018-04-09 23:55:17
Published:2018-04-10