The Download template does not work in HR to create a bulk case for users with the sn_hr_core.case_writer or sn_hr_core.admin roles. The file cannot be downloaded and displays a blank screen.
Steps to Reproduce
Create a user with the sn_hr_core.case_writer or sn_hr_core.admin roles.
Impersonate that user.
Navigate to HR Case Management > Create Bulk Cases.
When you choose the option as user_name template or email template and click Download template, the file cannot be downloaded. It shows a blank screen.
Add the document_management_admin role to the users with the sn_hr_core.case_writer or sn_hr_core.admin roles.
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Related Problem: PRB832069