Issue
Macro variables do not display on Service Portal without a macro widget.
Cause
Service Portal is built on Angular whereas UI Macros are built on Jelly, which will not work in Service Portal.
Resolution
- To support macros in Service Portal, a widget with the equivalent macro functionality needs to be implemented for the portal.
- The widget field on the macro variable form needs to point to this Service Portal widget.
Related Links
To implement a macro-type widget for the Service Portal, see the following documentation: