Symptoms
Macro variables do not display on Service Portal without a macro widget
Release
Istanbul and later supporting Service Portal
Cause
Service Portal is built on Angular whereas UI Macros are built on Jelly, which will not work in Service Portal
Resolution
- In order to support Macros in Service Portal, a widget with the equivalent macro functionality will need to be implemented for the portal
- There is a widget field on the Macro variable form which will need to point to this Service Portal widget
- Refer to documentation in the section below for some guidelines of how to implement a macro type widget for Service Portal
Additional Information
- https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/build/service-portal/task/ui-macro-widget.html
- https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/service-catalog management/reference/r_VariableTypes.html#d151919e696
- https://docs.servicenow.com/bundle/jakarta-application-development/page/script/server-scripting/concept/c_UIMacros.html