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Description

When a new version of an article is created, the older version's state is changed from Published to Outdated. But sometimes in the article view page, the state shows as Published even though it is actually Outdated.

 

Steps to Reproduce

Scenario 1

  1. Navigate to <instance-name>/kb page and select any article.

  2. Click the Edit button.

  3. Click the Checkout button, make some changes, and click Publish.

    The article is sent for review.

    Click Approvals and choose the Reject option while reviewing the article.

    The article status is moved back to Draft.

  4. Check the status in the Article view page, which still shows the article status as Reviewed.

Scenario 2

  1. Navigate to <instance-name>/kb page and select any article.

  2. Click the Edit button.

  3. Click the Checkout button, make some changes, and click Publish.

  4. In platform view, go to the article list page and open an old version of the article.

  5. Click Make this current.

    The article will be in the Review state.

  6. Recalling the article in Review state will change the status to Draft.

  7. Compare the status in the Article view page, where the article status is Reviewed.

    Sometimes, even creating a new version of the article also creates a mismatch in the article status display.

 

Workaround

If your instance is at least Jakarta Patch 8 or Kingston Patch 2, set the glide.workflow.stage_display.bypass_wf_context system property to false.

This issue was fixed in London Patch 3, where the new code is relying on the value of this property. The previous fix in Kingston Patch 13 and London may not be working consistently on the [kb_knowledge] table , mostly for pre-existing articles which were later checked out or moved to review state from published.

 


Related Problem: PRB1016241

Seen In

There is no data to report.

Fixed In

Kingston Patch 13
London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-27 07:27:48
Published:2019-03-29