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Symptoms


Users with ITIL role are able to create articles and how to block these users from creating new articles.

Cause


Create ACLs on kb_knowledge

Resolution


You can achieve this by modifying the create ACLs on Knowledge (kb_knowledge) table. You can add roles so that ITIL users are not included in that or you could add a script within the ACL to check if the user has an ITIL role and block the user.

Article Information

Last Updated:2019-06-03 01:20:02
Published:2019-05-28