26 views

Description

The Document Viewer has been published in the Kingston release notes as a new feature, and there is public documentation on how to get it to work. However the underlying plugin is still in development stage, not documented, and customers do not have access to activate it.

 

Steps to Reproduce

 

Follow the steps to use the Document Viewer as stated in the documentation below on any Kingston instance:

https://docs.servicenow.com/bundle/kingston-platform-administration/page/use/using-forms/task/view-attachment-doc-viewer.html#ariaid-title2


This document contains no mention of the required plugin com.snc.documentviewer which is in development stage.

 

Workaround

This problem is under investigation and will be fixed in a future release. In Kingston, the Document Viewer plugin is at the moment only meant for internal SN app teams use. Once the functionality will be fully tested and validated, we will open up the plugin for customers use.

 


Related Problem: PRB1259193

Seen In

Kingston

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-05 08:44:32
Published:2018-05-22