How to idenitfy the sp_instance record of a Service Portal Widget Instance

This guide outlines the steps to identify the sp_instance record for a Service Portal Widget Instance.

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To locate the sp_instance record of a Service Portal Widget Instance, follow these steps:

1. Access the Widget Instance:
   • Navigate to the Service Portal page where the widget instance is located.
   • Use the shortcut Control + Right-click directly on the widget instance.
2. Open in Page Designer:
   • From the context menu that appears, select "Open in Page Designer."
3. Locate the Widget Instance:
   • Within Page Designer, scroll to find the widget instance you are interested in.
   • Click on the edit icon located at the top right corner of the widget instance.
4. Open in Platform:
   • In the pop-up window, click on the hamburger icon in the header.
   • Select "Open in Platform" from the dropdown menu.

By following these steps, you can easily identify and access the sp_instance record for any Service Portal Widget Instance.

Widget option schema