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How to idenitfy the sp_instance record of a Service Portal Widget Instance - Support and Troubleshooting
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  • How to idenitfy the sp_instance record of a Service Portal Widget Instance
KB0683179

How to idenitfy the sp_instance record of a Service Portal Widget Instance


2646 Views Last updated : May 9, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

This guide outlines the steps to identify the sp_instance record for a Service Portal Widget Instance.

Release

  All Releases

Resolution

To locate the sp_instance record of a Service Portal Widget Instance, follow these steps:

  1. Access the Widget Instance:
    • Navigate to the Service Portal page where the widget instance is located.
    • Use the shortcut Control + Right-click directly on the widget instance.
  2. Open in Page Designer:
    • From the context menu that appears, select "Open in Page Designer."
  3. Locate the Widget Instance:
    • Within Page Designer, scroll to find the widget instance you are interested in.
    • Click on the edit icon located at the top right corner of the widget instance.
  4. Open in Platform:
    • In the pop-up window, click on the hamburger icon in the header.
    • Select "Open in Platform" from the dropdown menu.

By following these steps, you can easily identify and access the sp_instance record for any Service Portal Widget Instance.

  

Related Links

Widget option schema


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