31 views

How to Identify the sp_instance record of a Widget Instance |Service Portal

Description


This article describes the steps to follow so that the sp_instance record for a Service Portal Widget Instance can be identified


Solution


  1. You can get to the sp_instance record of a Service Portal Widget Instance by clicking Control+Right-clicking on the Service Portal widget instance directly from the Service Portal page.
  2. Then from the menu options, select Open in Page Designer 
  3. Scroll to the widget instance in question within Page Designer and click on the edit icon on the top right on the widget instance
  4. Then from the popup, click on the hamburger icon on the header and select Open in Platform

Applicable Versions


All versions supporting Service Portal

 

Article Information

Last Updated:2018-04-11 15:32:48
Published:2018-04-02