Issue
This guide outlines the steps to identify the sp_instance record for a Service Portal Widget Instance.
Release
All Releases
Resolution
To locate the sp_instance record of a Service Portal Widget Instance, follow these steps:
- Access the Widget Instance:
- Navigate to the Service Portal page where the widget instance is located.
- Use the shortcut Control + Right-click directly on the widget instance.
- Open in Page Designer:
- From the context menu that appears, select "Open in Page Designer."
- Locate the Widget Instance:
- Within Page Designer, scroll to find the widget instance you are interested in.
- Click on the edit icon located at the top right corner of the widget instance.
- Open in Platform:
- In the pop-up window, click on the hamburger icon in the header.
- Select "Open in Platform" from the dropdown menu.
By following these steps, you can easily identify and access the sp_instance record for any Service Portal Widget Instance.