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Symptoms


When a user joins the queue an audio notification is not fired.

Release 


Everything after Geneva. Audio notifications for Connect are not supported in Geneva. KB0597926

 

Cause


The property which enables Audio notifications when a user joins the queue "glide.connect.support.enter_queue_audio_alert" is set to false.

Resolution


1) Navigate to sys_properties.list

2) Search for "glide.connect.support.enter_queue_audio_alert".

3) Set the Value to true.

 

Article Information

Last Updated:2018-04-11 10:39:46
Published:2018-04-03