Issue
Unable to change the background image in Service Portal branding editor
Symptoms
The Service Portal branding editor shows a text box instead of a image uploading buttons, Please see the screenshot below
Release
ALL
Cause
"Quick start config" field in Portal record (sp_portal table), "hero_background" "sys_id" property not pointing to the first container of the Homepage
Resolution
Please fix the "Quick start config" "hero_background" "sys_id" should point to the first container of the Homepage record,
[{
"tagline": {
"table" : "sp_instance",
"sys_id" : "a89f189d4f670340b06f66a01310c7d4",
"field" : "title"
},
"hero_background": {
"table" : "sp_container",
"sys_id" : "be98a8d2cb20020000f8d856634c9c63", -> This should point to the container of the record
"field" : "background_image"
}
}]
Service Portal Homepage first container record can be accessed by clicking on the link with "Container 1"
Copy the sys_id of the container record and update the "Quick start config" field in the Portal record to resovle the issue.