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Unable to change the background image in Service Portal branding editor

 

Symptoms


The Service Portal branding editor shows a text box instead of a image uploading buttons, Please see the screenshot below

 

Release


ALL

Cause


"Quick start config" field in Portal record (sp_portal table), "hero_background" "sys_id" property not pointing to the first container of the Homepage

Resolution


Please fix the "Quick start config" "hero_background" "sys_id" should point to the first container of the Homepage record,

 

[{

"tagline": {

"table" : "sp_instance",

"sys_id" : "a89f189d4f670340b06f66a01310c7d4",

"field" : "title"

},

"hero_background": {

"table" : "sp_container",

"sys_id" : "be98a8d2cb20020000f8d856634c9c63", -> This should point to the container of the record

"field" : "background_image"

}

}]

 

Service Portal Homepage first container record can be accessed by clicking on the link with "Container 1"

Copy the sys_id of the container record and update the "Quick start config" field in the Portal record to resovle the issue.

Article Information

Last Updated:2018-04-02 10:30:32
Published:2018-03-31