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Mobile UI does not display Service Catalog Categories - Support and Troubleshooting
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  • Mobile UI does not display Service Catalog Categories
KB0682691

Mobile UI does not display Service Catalog Categories


1113 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Mobile UI is not displaying Service Catalog Categories

Release


All releases

Environment


iOS, Android

Cause


The "Availability" field of catalog items under the Mobile SC Categories was set to "Desktop only".

Resolution


The solution is: 

1) Navigate to Maintain items.

2) Add the "Availability" field to the list layout.

3) For all the items within Mobile Categories, mark the Availability field to "Desktop and Mobile".

4) Save

In the Mobile Service Catalog, Categories will not display if there are no Mobile 'Available Items' for that Category.

Additionally, ensure that the Mobile Categories are marked as Active.

 


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