Issue
This document explains how to get the user's name in the activity filter when the user updates the assignment group field in the incident form
Release
All
Resolution
- In the activity stream filter, you need to check both "Assigned to" and "Assignment Group" to have them appear in the stream.
- In order to do that, you need to make sure the fields are included in the value of the following system property - glide.ui.incident_activity.fields. You can access this system property by plugging in your instance name to this link:
https://<instance-name>.service-now.com/nav_to.do?uri=sys_properties.do?sys_id=99abcc98c611229201e61dd0aa031339 - Once you have both the field names included in the values for the property, clear the cache of your instance by entering "cache.do" in the filter navigator.
- Navigate to any incident form and change the value of the assignment group to see the activity field displaying who reassigned.