Notifications

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Description

Symptoms


Not getting trigger id for customized surveys. Trigger id is missing on few survey instances.

Cause


The reason why a trigger id is not populated for few survey instances is because a public survey URL is being used in the survey notification.

Resolution


Avoid hard coding the survey URL, use the OOB "Survey User invite" notification to generate a unique survey url for each survey instance and sending the survey.

Article Information

Last Updated:2019-08-02 21:15:30
Published:2019-05-28