When trying to use the guided tour for PA dashboards it fails, the tour never runs, and the following error appears: "Tour ended because the next step was not found." Steps do not appear in the Edit with Designer window. 

Steps to Reproduce


  1. Create one or more null entries in the sys_ui_related_list_entry_list table.

  2. Verify that the following OOTB tours (if available) fail to play after the null entries are created:

    • SLM Definition Configuration Tour
    • Set a Delegate
    • PA Scorecards
    • PA Indicators 
    • PA Dashboards 
    • PA Breakdowns 
    • Managed Documents 
    • Incident test
    • Application Tour
  3. Run the REST API (/api/now/guidedtour/{sys_id}) with the sys id of the failing tour.

    The following output should be generated:

    "error": {
    "detail": "For input string: \"\" Check logs for error trace or enable property to verify REST request processing",
    "message": "java.lang.NumberFormatException: For input string: \"\""
    "status": "failure"


Navigating to this URL in your impacted instance should result in four null/blank entries:

Delete these null sys_ui_related_list_entry records to restore normal functionality. 

Related Problem: PRB1254165

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Article Information

Last Updated:2019-05-21 11:36:52