When download Japanese named file attachments in Win/IE11, the original file names get corrupted and become unreadable.
Steps to Reproduce
This issue was due to a Win 7 OS bug, for which a Microsoft hotfix was applied: https://support.microsoft.com/en-us/help/2704299/japanese-characters-in-file-names-are-displayed-as-garbled-text-after
Previously used workarounds were the following:
- Download the attachments individually.
- Use a third party zipping utility to extract the files.
Related Problem: PRB1039381