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 Jakarta Patch 8a : Known Errors

This article presents notable known errors in  Jakarta Patch 8a, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Jakarta Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0684419PRB1248973PersistenceEditing a label for the CMDB table with TPP overwrites the other Languages for that field label
KB0682447PRB1244420PersistenceAfter committing an update set that deletes a (custom) field from a table in the CMDB hierarchy, other tables may show errors
KB0657397PRB1152788Forms and FieldsRecord Watcher is updating fields on linked/referenced incidents if related list with List v3 is enabled and present on forms.

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0547173PRB623049Agile Development Upgrading the [SDLC - Scrum Process Pack] doesn't re-create the sys_choice records for state field on rm_story table
KB0598369PRB608338Platform PerformanceWithin a synchronized block, a db call causes the node to become unavailable
KB0564331PRB656738UI ComponentsStyle issues with Additional Comments field and Activity Formatter display
KB0622300PRB933587ChatCMS Chat Legacy "Not available" message is not showing when Schedule is out of hours
KB0610409PRB671427UI ComponentsNot all the fields are available for template_editor when creating new sys_template
KB0657306PRB647362Platform Miscellaneous'glide_user_activity' cookie keeping the user logged in even when remember_me is not checked.
KB0621591PRB832997PersistenceCopy from String (Full-UTF8) to String causes data truncation if content contains Unicode
KB0621705PRB658692Tables and DictionaryCustom table label of re-created deleted table shows the label of the parent table
KB0647811PRB1235769PersistenceJakarta changes in TPP migration / CMDB structure may trigger slow queries and causes performance degradation as no longer able to use index hints/rewrites
KB0680703PRB1257374Core PlatformSizeAwareness size estimation is additive when ScriptableObjects are instantiated in a loop causing the size of scriptable objects estimation to be larger than expected
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0551305PRB645540PersistenceCustomization of a base system choice list for a field on extended table may be overwritten by an upgrade
KB0657390PRB1238364Activity StreamThe User Preference [sys_user_preference] ".stream_input" (ex: glide.ui.incident.stream_input) can cause field visibility issues for comments and work notes depending on the form layout
KB0623236PRB672996PersistenceRe-parenting of cmdb_ci to cmdb during an upgrade can cause data loss on unique, composite indexes on cmdb_ci (split after re-parenting).
KB0681862PRB1258944NotifyNownotify - proxy - twilio. Outbound connections to Twilio through NotifyNow API do not honor glide.http.proxy_host
KB0623275PRB1028261PersistenceAdding a new column to very large tables with a default value can take an extremely long time
KB0598348PRB657894Service CatalogThe TASK table and the Catalog Task use the same numbering prefix, which causes number duplication
KB0657433PRB1166875ChatUsing Legacy Chat in Jakarta, the support agent is unable to respond to end user.
KB0682431PRB1248404EmailDelegate not receiving notification in Jakarta when notification is triggered to a group.
KB0679518PRB1250774Service CatalogExcessive size of ZZQUESTION_CACHEYY cache causes high memory usage issue
KB0550591PRB628968Service Catalogg_form.getReference does not work on variable editor on sc_req_item RITM form
KB0621602PRB627055EmailFour-byte UTF8 emojis cause emails to be truncated in the database
KB0647810PRB1235823Persistenceflattening cmdb can introduce uneven index for reference fields which causes mysql selecting bad index for query execution
KB0598210PRB658875AuthenticationSubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0598890PRB716032UI ComponentsUser preferences such as my_home_navigation_page and related_list_timing are incorrectly being set to false, breaking homepages and related lists
KB0610585PRB716958Service PortalIE11 Memory consumption issue in Service Portal
KB0621009PRB752083Platform SecurityUpon login, users are redirected to banner image/product icon instead of a homepage
KB0622288PRB808426DiscoveryWhen Windows Server 2016 is discovered, it is incorrectly classified as a Computer CI
KB0562895PRB655728Service CatalogMore information tag on Service Catalog Variables turns HTML into escaped text
KB0661797PRB1235331Update SetsGrandchild tables of task created as TPC can be corrupt if created in the wrong order
KB0622780PRB702368Service CatalogWhen configuring user criteria in a domain separated environment, the user criteria is ignored.
KB0647479PRB935816Service Catalog: Service Portal WidgetsService Portal Catalog: Need a mechanism to set the 'Requested For' value for Order Guides
KB0656731PRB709927ListsSorting a list view causes the tags column to disappear and be unusable until the list is refreshed.
KB0610426PRB670873UI ComponentsExtended tables display work notes above comments regardless of the order indicated in the form layout
KB0622397PRB935863Asynchronous Message BusMemory leak may prevent AMB (chat, record watcher, etc) messages from being sent when session_message_queue_size reaches capacity
KB0662271PRB1236116Service PortalKingston Service Portal: Not possible to nest multiple widgets in an already embedded widget.
KB0635412PRB1107867UI ComponentsDomain picker breaking on upgrade if instance does not contain UI16 plugin (UI15 only)
KB0657641PRB1244501Import / ExportSynch Transform uses Fast lock that can cause Soap threads to hung up (PRB1200935) exhausting all integration semaphores
KB0634440PRB1103343Activity StreamTurning off Live Forms (glide.ui16.live_forms.enabled) in Jakarta hides Journal Fields associated to Activity Formatter, Activities(Filtered).
KB0551911PRB633975Knowledge ManagementNeed method to make new Knowledge v3 home pages ($knowledge.do) public (New Jelly Page)
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0635012PRB905758Usage AnalyticsUnable to activate plugins on sub-production instance(s) after cloning from production instance
KB0562895PRB663858Service CatalogMore information tag on Service Catalog Variables turns HTML into escaped text
KB0598896PRB689186List v3With List v3, the sys_user table list fails to load if the name field starts with a dot followed by a space
KB0647552PRB1181032Forms and FieldsJakarta: Glide list fields set to Read only via Client script or UI Policy do not update the value when form saves
KB0534762PRB585707UI ComponentsForm Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0598086PRB649261Content Management System (CMS)In a new portal, the search text box in the search results page redirects to the base system portal.
KB0623810PRB1073350Import / ExportSlow business rule 'Set synchronous import set' due to non-indexed sort in setImportSetRow function to retrieve next row number
KB0623489PRB1079599Project ManagementMSP 2016 not supported in import
KB0598314PRB609362UI Policy/Client ScriptIncident form validation issue allows ticket to get submitted without values in mandatory fields
KB0679411PRB1248691CurrencyCurrencyPriceOptimizer can generate a NullPointerException when memory usage is high during a table reindexing process

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Article Information

Last Updated:2018-04-25 22:00:09
Published:2018-03-27