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How to restrict the user from adding attachments when incident is in closed state in Mobile view - Support and Troubleshooting
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KB0682392

How to restrict the user from adding attachments when incident is in closed state in Mobile view


3454 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Failed to restrict the user on adding attachment when incident is in closed state in Mobile view.
 

Release


ALL

 

Cause


g_form.disableAttachments is not supported on Mobile, so the attachment button is not hidden on closed incident forms when in mobile view.

More information on this limitation can be found here:

Mobile client GlideForm (g form) scripting and migration

 

Resolution


Use one of these proposed solutions:
 
 
1. Modify the sys_attachment Create ACL to return false if the device is Mobile. /sys_security_acl.do?sys_id=0bcff9740a0006d400ae1a384168533a 

function getAttachmentCreateAnswer() { 
if (gs.isMobile()) { 
return false; 
} 
// … 
} 
 
 
 
 2. You can also create New 'Create' acl on sys_attachment table with code:
if (gs.isMobile()) { 
return false; 
} 
 
Note: This will not hide the attachment button, but when users will try to add attachment they will not be able to add it

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