Symptoms
Failed to restrict the user on adding attachment when incident is in closed state in Mobile view.
Release
ALL
Cause
g_form.disableAttachments is not supported on Mobile, so the attachment button is not hidden on closed incident forms when in mobile view.
More information on this limitation can be found here:
Mobile client GlideForm (g form) scripting and migration
Resolution
Use one of these proposed solutions:
1. Modify the sys_attachment Create ACL to return false if the device is Mobile. /sys_security_acl.do?sys_id=0bcff9740a0006d400ae1a384168533a
function getAttachmentCreateAnswer() {
if (gs.isMobile()) {
return false;
}
// …
}
2. You can also create New 'Create' acl on sys_attachment table with code:
if (gs.isMobile()) {
return false;
}
Note: This will not hide the attachment button, but when users will try to add attachment they will not be able to add it