When adding an attachment in non-English language, the Browse... button always says 'Browse...' regardless of what entered under sys-loc - messages.

The 'Choose Files' button in the attachment dialog box uses the browser's system language instead of the user's instance chosen language.

Steps to Reproduce

1 - Browser Chrome set to German
2 - Service Now instance set to English
3 - Open an existing or new incident 
4 - Click the attachment icon in the header row 
5 - The attachment dialog will be displayed 
6 - There should be a button "Durchsuchen" (German)  instead of "Browse"


This is expected behaviour, as these are not a ServiceNow buttons. The SN platform is using the standard HTML's <input type="file"> as the button on the Attachment dialog. It is browser dependent, usually coming from the operating system language, and cannot be translated.


Related Problem: PRB042408

Seen In

Berlin Hot Fix 5
Calgary Patch 2 Hot Fix 5
Fuji Patch 6
Helsinki Patch 4

Associated Community Threads

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Article Information

Last Updated:2018-03-23 03:33:56