Notifications

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Description

If the ServiceNow instance is behind firewall and Proxy is required to access the internet then glide.http.proxy_host and glide.http.proxy_port properties need to set to Proxy details. However, Notify's Twilio configuration does not honor the proxy setup, and calls do not reach Twilio servers.

Steps to Reproduce

  1. Activate the Notify plugin.
  2. Configure the provisioned instance, such that all requests are routed through a proxy. Set the following properties:
    • glide.http.proxy_host
    • glide.http.proxy_port
  3. Navigate to Twilio Configuration.
  4. Try to configure a Twilio account by providing SID and Auth.

The Twilio configuration does not honor the proxy setup. As a result, calls do not reach Twilio.

 

 

Workaround

None. This fix is required when behind Proxy.


Related Problem: PRB1258944

Seen In

Fuji Patch 8
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1

Fixed In

Jakarta Patch 8 Hot Fix 1
Jakarta Patch 9
Kingston Patch 4
London

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-09-27 07:08:28
Published:2018-03-23