If the ServiceNow instance is behind firewall and Proxy is required to access the internet then glide.http.proxy_host and glide.http.proxy_port properties need to set to Proxy details. However, Notify's Twilio configuration does not honor the proxy setup, and calls do not reach Twilio servers.

Steps to Reproduce

  1. Activate the Notify plugin.
  2. Configure the provisioned instance, such that all requests are routed through a proxy. Set the following properties:
    • glide.http.proxy_host
    • glide.http.proxy_port
  3. Navigate to Twilio Configuration.
  4. Try to configure a Twilio account by providing SID and Auth.

The Twilio configuration does not honor the proxy setup. As a result, calls do not reach Twilio.




None. This fix is required when behind Proxy.

Related Problem: PRB1258944

Seen In

Fuji Patch 8

Intended Fix Version


Fixed In

Jakarta Patch 8 Hot Fix 1
Jakarta Patch 9
Kingston Patch 4

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Article Information

Last Updated:2018-03-23 03:45:44