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Description

If the ServiceNow instance is behind firewall and Proxy is required to access the internet then glide.http.proxy_host and glide.http.proxy_port properties need to set to Proxy details. However, Notify's Twilio configuration does not honor the proxy setup, and calls do not reach Twilio servers.

Steps to Reproduce

  1. Activate the Notify plugin.
  2. Configure the provisioned instance, such that all requests are routed through a proxy. Set the following properties:
    • glide.http.proxy_host
    • glide.http.proxy_port
  3. Navigate to Twilio Configuration.
  4. Try to configure a Twilio account by providing SID and Auth.

The Twilio configuration does not honor the proxy setup. As a result, calls do not reach Twilio.

 

 

Workaround

None. This fix is required when behind Proxy.


Related Problem: PRB1258944

Seen In

Fuji Patch 8

Intended Fix Version

Jakarta Patch 9
London

Fixed In

Jakarta Patch 8 Hot Fix 1
Kingston Patch 4

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-23 03:45:44
Published:2018-03-23