On F5s populated by the legacy probe/sensor the load balancer service operational status value is hard-coded to 2, which is 'non-operational'.

The applicable data from the device should be used to determine this status instead.

Steps to Reproduce

  1. Discover an F5 with operational services.

  2. Check the operational_status of cmdb_ci_lb_service records.

    Note that the operational_status values are all 2. which is "non-operational."


*** Note that these changes will generate Customer Updates that, if left in place, will prevent these files from upgrading to future releases.

Update the SNMP - F5 BIG-IP - System probe to collect the data to populate the value correctly.

  1. In the SNMP Fields related list, update the 'services' entry to include ltmVirtualServEnabled.

  2. Update the SNMP - F5 BIG-IP - System sensor script to handle the new data.

    In the _processServices() function, locate where the services object is populated and make the following two edits:

    operational_status: 2

    operational_status: (entry.ltmVirtualServEnabled == 1 ? 1 : 2),

    install_status: 1

    install_status: (entry.ltmVirtualServEnabled == 1 ? 1 : 100)



Related Problem: PRB1244353

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3

Fixed In

Jakarta Patch 9
Kingston Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-01-13 00:53:31