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Description

When using a Client Script to try to set a Date/Time field to empty in Tablet Mode, the value returned will be 1969-12-31 19:00:00.
When leaving the Date/Time field blank, the system is inputting a negative value to calculate the unexpected date. No error message is thrown.
 

 

 

Steps to Reproduce

Activate 'Tablet Device Support - iPad with iOS 6+' plugin
 
1) Go to System Definition > Tables
2) Search for Incident and open
3) Under Column Tab, click New
4) Set the following:
 
Type: Date/Time
Column label: Tablet Date
Column name u_tablet_date
 
Leave everything else default
5) Save
6) Go to Incident > Create New
7) Right-click header > Configure > Form Layout
8) 'Under Form view and section' > Section, scroll down to New…
9) Section caption: Tablet Test
10) Click 'OK'
11) In the left 'Available' column, find 'Tablet Date' and add to the 'Selected' column
12) Click 'Save'
13) Go to System Definition > Client Scripts
14) Click 'New'
15) Set the following (I have also attached the client script  sys_script_client_71803cb0747022004e829bd26ebc8fba.xml):
 
Name: Tablet test
Table: Incident[incident]
UI Type: Both
Type: onLoad
Active: check
Global: check
Script: 
function onLoad() {
 alert(g_form.getValue('u_tablet_date'));
 g_form.setValue('u_tablet_date','');
 alert(g_form.getValue('u_tablet_date'));
}
 
16) Save
17) Go to Tablet Development > Switch to Tablet Mode
18) Go to Incident > Create New
19) Notice the alert set to 1969-12-31 19:00:00 - Tablet Date will show 12/31/1969 7:00 PM. The Date/Time field should instead be left to empty with no value.
 

Workaround

After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience. 

The issue does not occur on mobile app and desktop.

 


Related Problem: PRB698587

Seen In

Helsinki Patch 2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-19 03:38:03
Published:2018-03-19