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Description

The Cascade List Collector Variable does not cascade to the Catalog Item like the Single Line Text Variable.

 

Steps to Reproduce

Login a pre-Kingston instance with Service Portal.
 
1. Create Variable set (for example: List Collector Set)
2. Create a List Collector Variable:software and a Single Line Text Variable:description in the Variable set in step 1(List Collector Set)
3. Create a Catalog Item:"List Collector Test", add the Variable Set:List Collector Set to it.
4. Create a Order Guide:"List Collector Test Order Guide" with Cascade Variables selected. Add the Variable Set(List Collector Set) to the Order Guide.
5. In the Order Guide(List Collector Test Order Guide), Create a Rule base with the Catalog Item (List Collector Test) selected in the "Include this Item" field.
6: On Service Portal, searching the Order Guide(List Collector Test Order Guide) and open the page
7. Select a item on List Collector Variable:Software and typing the words in Single Line Text Variable:description on the page
8. The description carries the value of Single Line Text Variable, but the List Collector Variable does not.
 
Ref.:
/sp?id=sc_cat_item_guide&sys_id=2875f6430f72030002f0943be1050e1e
 




Workaround

This issue does not exist on the new Order Guide widget since Kingston. No fix will be deployed in the legacy deprecated widget up until Jakarta.

 


Related Problem: PRB1244155

Seen In

Jakarta Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-23 04:38:33
Published:2018-03-23