Users with no roles are not allowed to see the attachment icon and are unable to attach a file on a task record in the widget form.


Steps to Reproduce

1 - Login a Jakarta instance as an ESS user with no roles.
2 - Open any incident record in Service Portal.
3 - Observe there is no attachment icon on the top right showing.


This problem has been fixed in Kingston, where the relevant service portal widget has been replaced.

As a workaround on previous releases, attach the required files from the standard native UI. Also, users with Admin or ITIL roles are able to access and use the attachment icon on the service portal.


Related Problem: PRB1083808

Seen In

Helsinki Patch 9a

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-23 06:29:16