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Workflow editor returns blank page on creating a new workflow - Support and Troubleshooting
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  • Workflow editor returns blank page on creating a new workflow
KB0681194

Workflow editor returns blank page on creating a new workflow


792 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When a new workflow is created, this may show a blank page like the image below:

 

Cause

This is usually caused by the [wf_workflow_version] Submit UI action and the [global] Submit UI action being customized.

Resolution

1 - Go to UI actions > Filter Name = Submit, Table = wf_workflow_version OR Table = Global

2 - Once you open the wf_workflow_version Submit UI action, you will see that it is referring to the Global Submit UI action.

3 - Verify that both [Global] and [wf_workflow_version] Submit UI actions are active.

4 - If the above two UI actions are customised, try to revert to out-of-box (OOB) and see if it works. 


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