Notifications

56 views

Description

Attachments in the HTML editor are saved in the activity stream even when the image is not actually saved in the knowledge article.

Steps to Reproduce

  1. Go to kb_knowledge_list.do and open a knowledge article that is in Draft state.

  2. Configure activities on the form using for layout.

  3. Go to html editor and copy paste an image in it.

  4. Reload the form.

    Note that the image was saved to the record and is visible in the activity stream even though it was not actually saved.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button  at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

 


Related Problem: PRB1260567

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-07-25 21:14:30
Published:2018-07-26