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Description

After activating the Incident Management Best Practice - Jakarta plugin, the mandatory option set on the Additional Comments field does not clear if you change the State field from On Hold to either New or In Progress.

Steps to Reproduce

  1. Activate the com.snc.best_practice.incident.jakarta plugin.

  2. Create a new incident record.

  3. Set the State value to On Hold and the On hold reason to Awaiting Caller, which will set the Additional Comments field to mandatory.

  4. Change the State value to either New or In Progress without saving the form.

    Expected behavior: Mandatory option set on Additional Comments field should clear if value of the State drop-down is not On Hold.

    Actual behavior: Additional Comments field is still set to mandatory despite the State" value not being set to On Hold.

 

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

 


Related Problem: PRB1247632

Seen In

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Fixed In

London

Associated Community Threads

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Article Information

Last Updated:2018-09-09 19:10:27
Published:2018-07-01