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Missing Knowledge Article Title and Grey Edit button when viewing Knowledge Article - Support and Troubleshooting
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  • Missing Knowledge Article Title and Grey Edit button when viewing Knowledge Article
KB0681073

Missing Knowledge Article Title and Grey Edit button when viewing Knowledge Article


715 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Issue Summary

The title of the knowledge article was not showing and the edit button is grey and not blue when the article was viewed. 

 

  

Most Probable Cause

In Kingston, the property glide.ui.escape_all_script has to be set to true to allow special characters to be viewable. If it is set to false, an error is seen in the console. (kbConfig is not defined)

  

Solution Proposed


To fix the issue please set the property glide.ui.escape_all_script to true as well as glide.ui.escape_text

 

 


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