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Description

Incidents/facilities_requests tickets are closed automatically after one day

Cause

(sys_trigger) jobs configured to autoclose requests and incidents.

Resolution

If this behavior is not desired you will need to deactivate the following scheduled jobs, which are configured to autoclose tasks:
  • Autoclose Incidents: nav_to.do?uri=sys_trigger.do?sys_id=d67e98dac0a8011801393f5054790aa5
  • Autoclose facilities requests: nav_to.do?uri=sys_trigger.do?sys_id=5694f552c3200200cee11a4112d3ae9c

Article Information

Last Updated:2019-12-29 15:32:28
Published:2019-12-29