Incidents/facilities_requests tickets are closed automatically after one day
(sys_trigger) jobs configured to autoclose requests and incidents.
If this behavior is not desired you will need to deactivate the following scheduled jobs, which are configured to autoclose tasks:
- Autoclose Incidents: nav_to.do?uri=sys_trigger.do?sys_id=d67e98dac0a8011801393f5054790aa5
- Autoclose facilities requests: nav_to.do?uri=sys_trigger.do?sys_id=5694f552c3200200cee11a4112d3ae9c