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On Google Map integration, client ID and channel parameters are not passed - Known Error
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  • On Google Map integration, client ID and channel parameters are not passed
KB0680037

On Google Map integration, client ID and channel parameters are not passed


2124 Views Last updated : Jan 28, 2024 public Copy Permalink
KB Summary by Now Assist

Description

Client ID and channel parameters are not passed to Google Maps. The integration ignores the Client ID and the channel is always "no_instance_name".

Steps to Reproduce

  1. In a browser with Developer Tools - Network, open Developer Tools and navigate to the Network tab.

  2. Search for "Location Map" in the navigator.

  3. Once the page is loaded, filter the results by searching for "js?v=" on developer tools.

    In the OOB instance, the Client ID defined by System Property "google.maps.client" is gme-servicenow, and the channel should always be the instance name defined by the instance_name system property.

    You will see a URL similar to the following example:

    https://maps.googleapis.com/maps/api/js?v=3.14&sensor=false&language=en&callback=onGoogleMapsLoaded1508545886598&channel=no_instance_name&key=

Workaround

To revert back the previous Google Maps functionality in the Helsinki release, create the google.maps.map_page_version system property and set the value to "helsinki".

For more information, see the product documentation topic Add system properties.

 


Related Problem: PRB1235648

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