How to cancel Service Mapping Discovery for a Business Service

If you need to stop a Service Mapping discovery process for a business service, this guide shows you how to cancel discovery using a background script. 

Any supported release

Before you begin, verify that you have:

• Administrator access to your ServiceNow instance
• The Business Service ID (sys_id) for the service you want to stop

 

Find your Business Service ID

1. Go to Service Mapping > Business Services.
2. Locate the Business Service where you want to cancel discovery.
3. Copy the sys_id from the record
   • The sys_id is a 32-character unique identifier
   • Example: 0123456789abcdef0123456789abcdef

Run the cancellation script

1. In the navigation filter, type background script
2. Select Background Scripts from the results
3. In the script editor, paste this code: 

var cancelBS = new CancelBSDiscovery(); cancelBS.cancelAll("your_business_service_sys_id_here"); 

4. Replace your_business_service_sys_id_here with the actual sys_id.
5. Select Run script.

Example script with sample sys_id:

var cancelBS = new CancelBSDiscovery();
cancelBS.cancelAll("0123456789abcdef0123456789abcdef");

Verify the cancellation

To confirm discovery was canceled:

1. Go to Service Mapping > Discovery Status
2. Check that the discovery status shows as canceled.
3. Review the discovery logs for confirmation messages.