When a checkbox variable is used in a variable set on an order guide, navigating back to Describe Needs hides all fields.

Steps to Reproduce

Commit attached update set: PRB1255064_sys_remote_update_set_376740b74f901f00b894e4928110c7fd


  1. Create a variable set. Add a checkbox variable type.
  2. Create an Order Guide. Add any type of variables on the order guide.
  3. Add the variable set from step 1.
  4. Click Try It. In the order guide, click Choose Options. Then click Describe Needs.
  5. All variables are hidden.


To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

Related Problem: PRB1255064

Seen In

Kingston Patch 1

Intended Fix Version


Fixed In

Kingston Patch 4

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-22 13:50:08