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Description

An opt-in subscribed recipient that is filtered out is logged but references to cmn_notif_message are shown instead of the new sys_notif_subscription table, which is used.

The following message will appear in the email logs:

Notification 'Incident Commented Subscribable' (e94da1710f4707007575e709b1050e3f) excluded recipients 
because user's notification preference "Filter" filtered it (see "cmn_notif_message.notification_filter"):
'Fred Luddy' (5137153cc611227c000bbd1bd8cd2005)

Steps to Reproduce

  1. Ensure that the glide.notification.use_legacy_subscription_model system property is set to false.

  2. Create a subscribable notification.

    For more information, see the product documentation topic Subscription-based notifications.

  3. Add a hard-coded recipient to ensures that the email is created despite the subscribed user being filtered.

  4. Subscribe a user and add an advanced filter that will prevent the user from receiving the notification.

  5. Trigger the notification.

    Note the logging for the excluded subscribed user.

Workaround

Administrators: Validate sys_notif_subscription instead of cmn_notif_message regarding the errors.


Related Problem: PRB1246760

Seen In

Jakarta

Intended Fix Version

Madrid

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2018-06-26 00:29:28
Published:2018-06-26