Notifications

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Description

The option to create "Push" notification channels is not available on the UI as incorrectly mentioned in the documentation pages:

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/task/create-channel.html

 

 

Steps to Reproduce

1. Login into an instance.
2. Click on Settings and then on Notifications.
3. Under Notification Channels, click on Create Channel.
4. Select the type. Notice there is no 'Push' choice available.

Workaround

This is expected behaviour and the docs pages need to be corrected. Users do not manually create push devices, these are automatically created when a user logs in using the mobile application.


Related Problem: PRB1253701

Seen In

Kingston

Associated Community Threads

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Article Information

Last Updated:2018-10-16 10:23:38
Published:2018-10-16