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Users do not have the choice to create notification channels of type "Push" - Known Error
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  • Users do not have the choice to create notification channels of type "Push"
KB0679558

Users do not have the choice to create notification channels of type "Push"


891 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

The option to create "Push" notification channels is not available on the UI as incorrectly mentioned in the documentation pages:

https://docs.servicenow.com/csh?topicname=create-channel.html&version=latest

 

 

Steps to Reproduce

1. Login into an instance.
2. Click on Settings and then on Notifications.
3. Under Notification Channels, click on Create Channel.
4. Select the type. Notice there is no 'Push' choice available.

Workaround

This is expected behaviour and the docs pages need to be corrected. Users do not manually create push devices, these are automatically created when a user logs in using the mobile application.


Related Problem: PRB1253701

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